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Routing and Staffing in Large Call Centers with Specialized and Fully Flexible Servers
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| Document type | Communication à un colloque (Conference Paper) |
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| Publication date | 2004 |
| Language | Anglais |
| Conference | "Manufacturing and Service Operations Management Conference", Eindhoven |
| Affiliation | Louvain School of Management - Operations and Information |
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| Bibliographic reference | Chevalier, Philippe ; Shumsky, Robert ; Tabordon, Nathalie. Routing and Staffing in Large Call Centers with Specialized and Fully Flexible Servers.Manufacturing and Service Operations Management Conference (Eindhoven). |
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| Permanent URL | http://hdl.handle.net/2078/18405 |