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Using an emotion regulation framework to predict the outcomes of emotional labour.

Bibliographic reference Mikolajczak, Moïra ; Tran, Véronique ; Brotheridge, Céleste ; Gross, James. Using an emotion regulation framework to predict the outcomes of emotional labour.. In: C.E.J. Härtel, Emotions in Groups, Organizations and Cultures, Emerald  : Bingley, UK 2009, p.245-273
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