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Specification of a UX process reference model towards the strategic planning of UX activities

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Kieffer, Suzanne [UCL] Rukonic, Luka [UCL] Kervyn de Meerendré, Vincent [UCL] Vanderdonckt, Jean [UCL]

In this conceptual paper, we present a UX process reference model (UXPRM), explain how it builds on the related work and report our experience using it. The UXPRM includes a description of primary UX lifecycle processes, and a classification of UX methods and artifacts. This work draws an accurate picture of UX base practices and allows the reader to compare and select methods for different purposes. Building on that basis, our future work consists of developing a UX Capability/Maturity Model (UXCMM) intended for UX activity planning according to the organization’s UX capabilities. Ultimately, the UXCMM aims to facilitate the integration of UX processes in software engineering, which should contribute to reducing the gap between UX research and UX practice.

Document type Communication à un colloque (Conference Paper) – Présentation orale avec comité de sélection
Access type Accès libre
Publication date 2019
Language Anglais
Conference "14th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications (VISIGRAPP 2019)", Prague, Czech Republic (du 25/02/2019 au 27/02/2019)
Peer reviewed yes
Host document "Proceedings of the 14th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications (VISIGRAPP 2019) - Volume 2: HUCAPP"- 74-85 (ISBN : 978-989-758-354-4)
Publication status Publié
Affiliations UCL - SSH/ILC/PCOM - Pôle de recherche en communication
UCL - SST/ICTM/ELEN - Pôle en ingénierie électrique
Keywords User Experience (UX) ; UX Process Reference Model ; UX Methods ; UX Artifacts
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Bibliographic reference Kieffer, Suzanne ; Rukonic, Luka ; Kervyn de Meerendré, Vincent ; Vanderdonckt, Jean. Specification of a UX process reference model towards the strategic planning of UX activities.14th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications (VISIGRAPP 2019) (Prague, Czech Republic, du 25/02/2019 au 27/02/2019). In: Proceedings of the 14th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications (VISIGRAPP 2019) - Volume 2: HUCAPP, 2019, p.74-85
Permanent URL http://hdl.handle.net/2078.1/213649