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Routing and Staffing in Large Call Centers with Specialized and Fully Flexible Servers

Bibliographic reference Chevalier, Philippe ; Shumsky, Robert ; Tabordon, Nathalie. Routing and Staffing in Large Call Centers with Specialized and Fully Flexible Servers.Manufacturing and Service Operations Management Conference (Eindhoven).
Permanent URL http://hdl.handle.net/2078/18405