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Using Loss Models to Approximate Queueing Models for Call Centers

Bibliographic reference Chevalier, Philippe ; Van den Schrieck, Jean-Christophe. Using Loss Models to Approximate Queueing Models for Call Centers.POMS 2006: Seventeenth Annual Conference of the Production and Operations Management Society (Boston (USA), April).
Permanent URL http://hdl.handle.net/2078/17636