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The mystery shopper: a tool to measure public service delivery?

Bibliographic reference Jacob, Steve ; Schiffino, Nathalie ; Biard, Benjamin. The mystery shopper: a tool to measure public service delivery?. In: International Review of Administrative Sciences : an international journal of comparative public administration, Vol. OnlineFirst, no.OnlineFirst, p. 1-21 (2016)
Permanent URL http://hdl.handle.net/2078.1/173847