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Emotional labor and core self-evaluations as mediators between organizational dehumanization and job satisfaction

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Nguyen, Nathan [UCL] Stinglhamber, Florence [UCL]

This study aimed to examine the mechanisms underlying the negative relationship between the feeling of being dehumanized by the organization and employees’ job satisfaction. More precisely, we argue that emotional labor (i.e., surface acting) and core self-evaluations act as mediators in this relationship. A total of 326 employees participated in our study. Firstly, the results showed that, independently of one another, both surface acting and core self-evaluations partially mediated the relationship between organizational dehumanization and job satisfaction. Secondly, surface acting and core self-evaluations were found to have serial mediation effects in this relationship. Accordingly, experiencing dehumanization from the organization leads employees to perform more surface acting with deleterious consequences for their core self-evaluations and finally their job satisfaction.

Type de document Article de périodique (Journal article) – Article de recherche
Type d'accès Accès libre
Année de publication 2021
Langue Anglais
Information sur le périodique "Current Psychology" - Vol. 40, p. 831-839 (2021)
Peer reviewed oui
Editeur Springer Nature America, Inc
issn 1046-1310
e-issn 1936-4733
Statut de la publication Publié
Affiliations UCL - SSH/IPSY - Psychological Sciences Research Institute
Mots-clés Organizational dehumanization ; Emotional labor ; Surface acting ; Core self-evaluations ; Job satisfaction
Liens
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Référence bibliographique Nguyen, Nathan ; Stinglhamber, Florence. Emotional labor and core self-evaluations as mediators between organizational dehumanization and job satisfaction. In: Current Psychology, Vol. 40, p. 831-839 (2021)
Permalien http://hdl.handle.net/2078.1/203886