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Displaying 7 results.
    • WorkingPaper
    Web Personalization: Mastering Transparency Messages
    Lambillotte, Laetitia[UCL] Poncin, Ingrid[UCL] Bart, Yakov (2020)
    • Dissertation
    Customer responses to personalized websites : essays on the process underlying experience
    Lambillotte, Laetitia[UCL] (2020)
    • WorkingPaper
    Influence of personalization on online customer experience
    Lambillotte, Laetitia[UCL] Magrofuoco, Nathan[UCL] Poncin, Ingrid[UCL] Vanderdonckt, Jean[UCL] (2019)
    • Journal article
    Customers facing companies’ content personalisation attempts: paradoxical tensions, strategies and managerial insights
    Lambillotte, Laetitia[UCL] Poncin, Ingrid[UCL] (2022) Journal of Marketing Management — , p. 1-31 (2022)
    • BookChapter
    Personalized Online Customer Experience: The Effect of Information Transparency: An Abstract
    Lambillotte, Laetitia[UCL] Bart, Y. Poncin, Ingrid[UCL] (2022) From micro to macro: dealing with uncertainties in the global marketplace — [ISBN : 978-3-030-89883-0]
    • Journal article
    Enhancing playful customer experience with personalization
    Lambillotte, Laetitia[UCL] Magrofuoco, Nathan[UCL] Poncin, Ingrid[UCL] Vanderdonckt, Jean[UCL] (2022) Journal of Retailing and Consumer Services — Vol. 68, p. 103017 (2022)
    • Journal article
    When Does Information Transparency Reduce Downside of Personalization? Role of Need for Cognition and Perceived Control
    Lambillotte, Laetitia[UCL] Bart, Yakov Poncin, Ingrid[UCL] (2022) Journal of Interactive Marketing — Vol. 57, no.3, p. 393-420 (2022)