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Towards Task Analysis Tool Support

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Kieffer, Suzanne [UCL] Batalas, Nikolas [Eindhoven University of Technology] Markopolous, Panos [Eindhoven University of Technology]

This paper discusses challenges in contextual task analysis and the need of tools that support analysts to collect such information in context. Specifically we argue that the analysis of collaborative and distributed tasks can be supported by ambulatory assessment tools. We illustrate how contextual task analysis can be supported by TEMPEST, a platform originally created for experience sampling and more generally, longitudinal ambulatory assessment studies. We present a case study that illustrates the extent to which this tool meets the needs of real-world task analysis, describing the gains in efficiency it can provide but also directions for the development of tool support for task analysis.

Document type Communication à un colloque (Conference Paper) – Présentation orale avec comité de sélection
Access type Accès libre
Publication date 2014
Language Anglais
Conference "26th Australian Computer-Human Interaction Conference", Sydney (du 02/12/2014 au 05/12/2014)
Peer reviewed yes
Host document "Proceedings of the 26th Australian Computer-Human Interaction Conference (OzCHI'2014)"
Publisher ACM Press (New York)
Publication status Publié
Affiliation Louvain School of Management - Operations and Information
Keywords Contextual task analysis ; Ambulatory assessment methods ; Tool support
Links
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Bibliographic reference Kieffer, Suzanne ; Batalas, Nikolas ; Markopolous, Panos. Towards Task Analysis Tool Support.26th Australian Computer-Human Interaction Conference (Sydney, du 02/12/2014 au 05/12/2014). In: Proceedings of the 26th Australian Computer-Human Interaction Conference (OzCHI'2014), ACM Press : New York2014
Permanent URL http://hdl.handle.net/2078/152892